Caressa McCoy – Guest Services & Front Desk Professional

Professional Experience

Front Desk Receptionist & Floor Assistant

Miyu Beauty & Well Being · Falls Church, VA

March 2024 – Present

• Ensure a smooth, timely check-in process for clients and members attending yoga, Reformer and mat Pilates, workshops, non-toxic nail appointments, and private sessions.
• Accurately process payments and transactions in Mindbody, Booker, and Clover systems, maintaining proper documentation and records.
• Independently manage client concerns and complaints with professionalism and empathy, aiming for quick and effective resolution.
• Politely and efficiently answer emails and in-person inquiries regarding appointments, class schedules, pricing, studio tours, and services.

Front Desk Receptionist

Colour Bar Studio · McLean, VA

November 2023 – Present

• Proficient in Meevo salon software, including collection and handling of sensitive client data.
• Manage office organization, written and verbal communication, and daily appointment confirmations.
• Independently track and manage salon inventory and retail product levels.
• Reconcile cash drawers and support closing procedures to ensure financial accuracy.
• Use Canva to support the salon’s social media presence and branding.

Receptionist → Head Receptionist / Manager

Vidal Sassoon · McLean, VA

May 2021 – September 2023

• Managed high-volume phone calls, emails, deliveries, and overall salon office operations.
• Processed bookings, cancellations, and rescheduling requests with attention to detail and client satisfaction.
• Coordinated stylist and colorist schedules to maximize productivity and appointment flow.
• Oversaw front desk procedures, ensured accurate payment processing, and supported training of new reception staff.

Additional experience available upon request, including 10+ years in food service and guest services roles with a strong focus on hospitality and customer care.